Everyone seems to have an opinion on everything today, and with the internet it has become way easier to share those opinions. If a customer has a poor experience it is much easier for them to post on some forum to get their opinion and experience out there, than writing to corporate headquarters. Not only will others actually hear about it, but the business will most likely have some type of response if the forum generates enough debate.
This age of social media is allowing consumers to have more of an opinion on what they are purchasing, and making companies more responsible for the products they are supplying!
I totally agree with you. clients want to hear about other clients experiences. They dont want to hear about some critic who might be paid off by the employer, they want to hear about other clients! It is important that we share our experiences with other people: If we like a company, we want them to do well, if we dont like them, we wouldnt have a problem with them failing. It is all a part of human nature. Yelp.com is the perfect resource to see what regular people like
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